Terms & Conditions

Booking Fees

To secure your appointment a non-refundable booking fee will need to be paid. This will be 50% of the treatments booked. The booking fee will then be deducted from your final balance at the end of the appointment. If you cancel your appointment or change your mind the booking fee will not be refunded. 

Moving Appointments

Please be aware that appointments can be moved a maximum of twice within 4 weeks. If you choose to move your appointment for a 3rd time you will lose your booking fee and I will require you to pay a new booking fee. 

Cancellations & Rescheduling

If you need to cancel or reschedule your appointment please give me a minimum of 48 hours notice to enable me to offer this to someone else on the waiting list. Abuse of this policy will result in retention of the booking fee.

If you choose to reschedule, the new appointment must be booked at the time of rescheduling. Failure to do so will result in the booking fee being retained. Booking fees are non-refundable for cancellations that are not rescheduled.

Changing of Services

Please be aware that if you reduce your service less than 48 hours before your appointment you will still be charged for the original service/services you were booked in for. If you would like to decrease the service/services you are booked in for please do let me know at least 48 hours before your appointment. 

If I recommend changing the service, at your appointment, which is a lesser amount you will not be charged for the original full service. Booking fees are non-refundable for cancellations that are not rescheduled.

Arriving Late & No Shows

Arriving late to your appointment may mean that I do not have enough time to complete the service so please arrive on time. Not showing up to your appointment or not giving the correct amount of notice will result in your booking fee being retained. 

If you would like to rebook your appointment a new 50% booking fee will need to be paid. 

Early Arrivals & Appointments

Please arrive at the time of your appointment as I do not have a waiting room. If you do arrive early please could you message me so I know you are here. 

I am unable to have any additional people, including children, within the treatment room due to insurance purposes. 

Patch Tests

All tinting and chemical services require a patch test at least 48 hours before. I am unable to complete tinting treatments without this. If you have a reaction to the patch test please do let me know as soon as possible. 

Hygiene & Illness

Here at ´The Snug´ I take hygiene very seriously. The treatment room will be disinfected and sanitised before and after each client. With that in mind if you or a member of your family are unwell please cancel or reschedule your appointment. 

If you are unwell when you arrive, I may have to turn you away and that makes it awkward for everyone involved. 

Gift Vouchers

If you will be using a gift voucher please can you let me know when booking. I can under no circumstances accept a gift voucher that has expired. Gift vouchers cannot be exchanged for cash or bank transfer under any circumstances. 

Payment

A booking fee must be paid at the time of booking. The remainder of the balance must be paid either prior or at the time of the treatment. I accept the following forms of payment: cash, card & bank transfer. 

Service Guarantee

I will make every effort to ensure that you are satisfied with your experience at ´The Snug´. In the event that you are not happy with the service that you have received please do let me know within 48 hours, I can then schedule a consultation to address your concerns. During this appointment a corrective treatment will be booked if necessary. 

No refunds will be offered.

By confirming your appointment you will be agreeing to the terms and conditions above.

Thank you for understanding.