Privacy Policy

Here at The Snug I promise to respect the privacy of every individual. I am committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR). 

My Privacy Policy explains when and why I collect personal information about people who visit my site, how I use that information and the conditions under which I may disclose to others with your consent and how I keep information secure. 

I may change this policy from time to time so please do keep checking this policy to ensure you are happy with any changes. By using this website and booking in for treatments you are agreeing to be bound by this policy. 

Any questions regarding this policy and our privacy practices should be sent to thesnugdevon@hotmail.com. 

Who am I?

The Snug provides beauty services and retail products. My address is The Snug, Torridge Road, Chivenor, Barnstaple, EX31 4BE. 

How do I collect your information?

I obtain information about you when you use my salon’s services, use my website contact form, book in using my online booking system, send me an email, call me on the telephone, contact me through social media (ie, Facebook or instagram) or send me information through the post. 

What type of information is collected from you?

The personal information I collect may be your name, address, date of birth, email address, telephone contact number and other information including basic medical details. 

How is your information used?

I may use your information to: 

  • Ensure safe and effective services are provided to you. 
  • Seek your feedback on services I provide
  • Notify you of relevant changes to my services
  • Send you communications which you have requested and that may be of interest to you for legitimate business purposes. 

I review my retention periods for personal information on a regular basis. I am legally required to hold some types of information to fulfill my statutory obligations. The Snug will hold on to your information for as long as necessary for the relevant activity, or as long as you require me to. 

Who has access to your information?

  • I will not sell or rent your information to third parties. 
  • I will only share information with third parties if necessary and required to for my services provided. 

Your choices.

You have the choice about whether or not you wish to receive information from me. If you do not wish to receive direct marketing communications from me then you can select your choices by ticking the relevant information on my consultation form, website contact form, and online booking which I use to collect your information.

I will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. I will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting The Snug.

How can you access and update your information?

The accuracy of your information is important to me and is checked upon each appointment. You have the right to ask for a copy of the information The Snug holds about you. Please notify me in writing on thesnugdevon@hotmail.com. Alternatively, you can telephone 07495916456.

Security Precautions in place to protect the loss, misuse or alteration of your information.

When you give me your personal information, I take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while I take great care to protect your personal information, I cannot guarantee the security of any information you transmit to me, and you do so at your own risk. 

Once I receive your information, I make my best effort to ensure it is handled securely. Only I have access to the complete customer records. I ensure that I comply with GDPR standards, which ensure that I respect customer confidentiality. Paper records are kept securely. Electronic data is password protected, and I can only access the information essential for my role. All anti-virus software and other software are kept up to date.

Use of cookies

Cookies are not used on The Snug’s website.

Any Questions?

Please do not hesitate to contact me directly by email or the telephone number provided. thesnugdevon@hotmail.com 07495916456